Marine Blue

I had purchased my dream lakefront home in New York State! It was now time for a pontoon boat to complete the dream. After numerous hours of research, I decided to visit Marine Blue. I knew I was in the right place when I stepped into their showroom! I worked with the owner Todd, who went through the process step by step with every detail and answered every question I had. Marine Blue stands out from all the other boat dealers in the area for their "Seamless Experience!" When I say seamless, I mean seamless!! From delivering my boat right to my dock at the beginning of the season to picking it up at the end. After winterizing the engine and caring for the batteries and the top of my lift, they store my boat in an enclosed, concrete-floored storage facility. Christian and Mitchell ( Quite Man) could not be more professional, knowledgeable, and personal. Watching them develop into fine young men has been fun over the years! If you are looking to have a boat without the countless hours it takes to own one, Marine Blue is right there for you! I would not own a boat without them! Thank you, Todd, Crystal, and the rest of the team for your exemplary service!

I have been taking my boat to Marine Blue since I relocated to Canandaigua four years ago. I have had excellent, and personal service since they began taking care of our boat. This fall they went far above for us, in the area of personal service. I dropped my boat off to be winterized and for a repair to be done. Shortly after that I had to have surgery and could not drive for six weeks. When my boat was finished, I explained my situation to Todd. He told me not to worry he would be happy to drop off my boat in my driveway. Which he did twenty minutes later. This was a kindness that I will always remember. Marine Blue does not only do expert and professional work but they also get to know their customers personally to provide personal service.

When my 15-year-old dock needed a part, I thought I was in trouble. The manufacturer, from which I'd bought the dock directly, is in the Midwest and not geared to dealing long-distance with small-time issues like mine. Located three states away, Marine Blue was the closest dealer, and I wasn't sure they'd take an interest in dealing with an issue for a dock that they hadn't sold. In fact, Todd in the service department took on the challenge of determining what I needed, collecting the needed documents and photos, and taking on the role of advocate with the dock vendor. In the end, the dock company provided a replacement part at no cost to me -- and no profit to Marine Blue. I can't speak highly enough of this dealer, its people, and the service they provided.

We are first time boat owners and were nervous about choosing a place to store it for the winter. Todd was very communicative and explained all of the options to us. While the boat was just picked up last week, the experience was very smooth. A team traveled to pick the boat up in Honeoye. They were professional and the haul out was seamless. I hope to leave another glowing review after we get it back next spring!

I am disappointed in this company with their responses and keeping my money of $178.00. I went with Marine Blue because of their high rating on google. I made the mistake of not checking out if they were a BBB member, which they aren't. The steps for the dock I ordered came out larger than the dock I have. I ordered the size based on Marine Blue telling me how to measure for steps. They ordered steps (6 total) for 36" of water. Of course I had to accept that because they had it written on the quote and I did not pay attention to the size. I had to pay 20% for restocking fee, which I paid. I also paid for shipping and handling for everything I ordered, including the steps. They charged me $178.00 (took from money they owed me back for returning steps, minus the 20%) for another shipping fee, they claim they needed to return the steps, which was not on the quote, only the 20% restocking fee is on the quote. I finally went into the store (1 hour away) when I couldn't receive my $178.00 after several telephone attempts. Todd (the owner) saw me and said, "I thought we were over this?" He turned to Crystal (assistant) and said, "I can't deal with this today, you deal with it", and walked away. I'm not sure if that is appropriate behavior for an owner. I was always pleasant to them and never raised my voice or behaved in a condescending manner. Todd will respond to this as I see he does on his google reviews. Of course all the negative reviews he disputes, none of the customers are right. Just the thought a company does not give your money back is unbelievable. Beware consumers about paying for everything up front, as this company requires. You'll lose money while they gain it.

My wife is a birder and is super interested in providing great housing for the purple martins that roost in our area over the summer. The birds arrive early in the spring, and this year there was still freezing weather when the first scouts arrived. I sent a message to Blue Marine asking that they put in our docks as soon as possible so that the birds would have adequate housing and not freeze to death after their long migration from South America. Blue Marine responded within a day, braving the cold water to place our docks and install the dock-mounted pole. As a result we were able to save quite a few birds and my wife was very happy. Thank you Marine Blue!